Human Resources, Talent Management, People Management and People Development jobs, including HR Directors, Employment Law Consultants, HR Managers, Payroll Managers, Pay & Benefits Advisos, HR Advisors and Training Managers.
MAIN PURPOSE OF JOB
To support the full range of professional HR Services to the group by providing managers and employees advice on various HR issues and the associated administration needs, ensuring that operational and legislative requirements are met. The primary focus of the role will be supporting the HR Advisor, deputising for him/ her as appropriate.
KEY KNOWLEDGE/EXPERIENCE/SKILLS
Essential
" Must have experience in dealing with a number of different terms and conditions.
" Experience of providing preliminary advice on disciplinary, grievance and staff consultation.
" Minimum of 1 years recent broad generalist experience of HR function operating at Assistant level with administrative responsibilities.
" Good knowledge and awareness of current employment law.
" Ability to deal with day-to-day HR issues, with minimal supervision or assistance.
" High order of interpersonal skills, to gain credibility and respect from people at all levels and maintain a positive relationship with all customers.
" Professional and confident manner showing tact and diplomacy at all times.
" High degree of accuracy, attention to detail and organisational skills.
" Ability to deal with difficult and multiple tasks at any one time and prioritise work to meet demanding time scales.
" Skilled in use of IT packages to an intermediate level, ideally Microsoft Office.
" Good communication skills and telephone manner.
" Able to deal with sensitive issues showing tact and diplomacy at all times and maintain a high level of confidential approach at all times.
" Forward thinking, self-motivated and able to adapt to change.
" Proactive and can hit the ground running.
Desirable
" Experience of TUPE activity.
" Experience of redeployment/ redundancy activity.
" Experience of working within an Unionised environment.
This vacancy is being advertised by NCR (New Century Recruitment Ltd). The services advertised by NCR are those of an Employment Agency.
Key Purpose
To sell products and services to deliver sales and customer service targets by pro-active outbound telephone calling key customer contacts and decision makers within a defined geographical customer base.
Main Responsibilities
· Call proactively across the customer base selling products and services to deliver sales targets.
· To engage the client at Decision Maker level in Business debate to identify and qualify Solution opportunities to fuel the field sales specialists with high quality leads.
· Account manage your customer base, keeping up to date with market and business trends including competitor activities, understanding developments for the client and identifying new and emerging business opportunities.
· Constructively work as part of one sales team, sharing ideas, knowledge and resources to help build a first class sales force.
· Utilise resources and the brand to achieve results for the business and for the customer.
· To contribute positively to your own personal development through participation in coaching, training, and job shadowing.
Specific Job Requirements
The individual needs to be able to work with the minimum of supervision, be part of a team, able to achieve results through virtual team working, present a quality image and be willing to work unscheduled hours.
· An appreciation of confidentiality and security is essential.
· Ability to work at a desk with a VDU for extended periods (subject to DSE regulations) whilst using a headset.
Person Specification
· Highly Pro-active
· Motivated by targets
· Confident
· Determined
· Totally committed to achieving the sale
· Hungry for success and results orientated
· Excellent communication skills and telephone manner
· Excellent listening skills
Minimum Training Standards/Experience
Essential
· Telesales experience
· Minimum 6-12 months relevant business/work experience.
· Computer literacy and Key systems skills & knowledge (i.e. MS Office, Outlook). Desirable
· Knowledge of our client’s products & services.
· Commercial awareness
· Be hands on
· Look for smarter and better ways of doing things
· Really listen and show you understand
· Don't leave the customer in the dark
· Take responsibility and agree what happens next
· Keep your promise
· Think tactically and look for new opportunities
· Be flexible and willing to adapt to change
· Operate with integrity and respect
Don’t delay on this fantastic opportunity. Send your CV to us today.
This vacancy is being advertised by NCR (New Century Recruitment Ltd). The services advertised by NCR are those of an Employment Agency.
It is an expectation that the Customer Services Manager is able to devise innovative solutions to resolving challenging customer requirements. Must be hands on and willing and able to delve into detail in order to understand problems in orders to satisfy customer requirements.
The successful candidate must have a real desire to understand and improve all of the customer service processes within the team.
As well as managing the team, you will initially undergo an intensive period of training in the Customer Service Processes & Procedures and be responsible for a small number of ‘house’ accounts.
Duties
•Managing a team of Internal Account Advisors.
•Handling difficult enquiries or complaints when escalated by the customer.
•Training staff to give a high standard of Customer Service.
•Ensuring that all staff understand company procedures and the importance of customer confidentiality.
•Developing Customer Service Policies.
•Reporting on levels of Customer Service and looking for ways to improve standards.
•Recruiting & appraising staff.
•Helping and advising customers by telephone, face to face or email.
•Make logical and timely decisions on urgent customer issues.
Qualifications/Experience
Ideally you will have;
•Led a team of Customer Service personnel in the capacity of team leader, supervisor, and/or manager and been accountable for the performance of that team. An understanding of Staff Performance Appraisal and objective setting.
•Practical experience in a Customer Service capacity having responsibility for managing a significant customer/account and/or number of accounts.
•Responsibility for responding to customer enquiries including the completion of customer quotations and the entry of orders a recognized customer relationship management system or similar.
•Responsibility for the entry of orders onto a recognized IT system and been responsible for order book management and acknowledgement of order delivery dates to customer. Considering factors such as capacity and resource.
•Worked closely in cooperation with the Sales & Marketing team/External Account Managers.
•Experience with trying to improve delivery dates by direct contact with site operations team and other functional departments.
•Any relevant experience in an industrial field e.g. aerospace, oil and gas or the automotive industry would be useful but not essential.
•You will have had management and/or supervisory skills training as a minimum and/or have been through a company management training scheme.
•Achieved recognized qualifications in Mathematics & English GCSE level or above.
•Useful would be any recognized Customer Service qualifications such as NVQ level 3 or above.
Skills & Knowledge
•Genuine interest in helping customers and building strong customer relationships.
•Excellent Communication Skills.
•Good organisational and planning skills.
•Ability to lead and motivate a team.
•Ability to work across functions and with all levels of the business in the pursuit of Customer Service.
•Analytical with Problem Solving & Decision Making ability.
•A polite and tactful, but, assertive attitude. Tenacious in ensuring Customer Service achievement.
•Patience and calmness under pressure.
•Ability to handle complaints and difficult situations.
•Computer and administrative skills.
Some of the benefits associated with this role are:-
BUPA membership
Pension scheme
Discretionary annual bonus based on achievements
This vacancy is being advertised by NCR. The services advertised by NCR are those of an Employment Agency
MAIN ACCOUNTABILITIES
1. Ensure that personal knowledge of employment law and personnel best practice is continually updated.
2. Maintain a professional approach at all times.
3. To pass on all potential new business through the Referrals procedure.
4. Ensure that all advice log sheets are filled in accurately and all other client and call information correctly documented.
5. Ensure that all allocated Priority Client calls are returned within 20 minutes.
6. To carry out and report on client visits as required by the Advice Service Manager.
7. Provide clients with supporting documentation, as directed by the Advice Service Manager, to assist them in implementing advice given.
8. Attend and complete training as specified by the Advice Service Manager.
9. Submit all statistics as required by the Advice Service Manager.
10. Report any complaints to the Advice Service Manager.
11. Ensure own working area is kept neat and tidy.
12. Carry out any other tasks deemed necessary by the Advice Service Manager.
